Michael West has over 30 years experience innovating how software and systems are developed and delivered. Mr. West is co-founder of Natural Systems Process Improvement, a consultancy providing expertise in process and performance improvement. Mr. West is author of the 2004 book, "Real Process Improvement Using the CMMI," as well as numerous articles and presentations.
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Pat O'Toole is the Principal Consultant at Process Assessment, Consulting & Training (PACT) where he provides a full range of services to his process improvement clients. Pat is one of the most active CMMI lead appraisers, and has led appraisals spanning all maturity levels, including one of the largest and most complex CMM Level 5 assessment conducted to date. He is an SEI authorized instructor for the "Intro to CMMI" course who has taught this course more than 40 times in 6 countries. Pat is a...
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Tom Cagley is a consultant, speaker, author, and coach who leads organizations and teams to unlock their inherent greatness. Throughout Tom’s career, he has focused on people, process, and measurement to continuously improve the delivery of value. Tom is an internationally respected blogger and podcaster with over 11 years experience focusing on software process and measurement. He delivers content ranging from basic to cutting edge, helping a wide range practitioners. His blog entries and ...
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