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You are now able to view archived webinars that you might have missed or that you would like to study more closely. All webinar recordings are approved with 1 Category A PDU credit and 1 IIBA CDU. Courses and PDU’s are provided by CAI (REP #2733). CAI (dba ITMPI) is an endorsed education provider of the IIBA.



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ITIL Service Management for Application Support Part 1
Presented by: Clay NickelsLength: 62 min PDU accredited

The ITIL service management framework has been developed and refined by IT service professionals around the world since the 1980s. In this webinar, Clay Nickels discusses the value of ITIL service management for Application Support. Having a well defined and field proven service management framework for your Application Maintenance and Support service is much easier and less risky than trying to make up one on your own.

USD $0.00
 
Using ITIL to Improve Application Support by 20-30%
Presented by: Clay NickelsLength: 48 min PDU accredited

Reducing the business interruptions and costs associated with application software incidents are key challenges faced by all IT Organizations today. In this webinar with Clay Nickels, we will review how ITIL's Incident Management and Problem Management processes can be used to meet these Application Support challenges.

USD $29.99
 
Using Process Throttling to Appropriately Apply Software Processes
Presented by: Clay Nickels Length: 39 min PDU accredited

In this webinar, Clay Nickels explains how project teams can identify processes that should be enhanced to address heightened risks on their projects.

USD $29.99
 
Transforming IT Management to Achieve Dramatic Business Success (Part #4)
Presented by: Clay Nickels Length: 55 min PDU accredited

In this webinar, we will review how CAI’s Continual Service Improvement practices can be used to meet Application Support challenges.

USD $29.99
 
Transforming IT Management to Achieve Dramatic Business Success (Part #2)
Presented by: Clay Nickels Length: 55 min PDU accredited

This webinar will review how to develop SLAs that are meaningful to Application Support.

USD $29.99
 
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