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The Five Processes of ITIL Service Operation

October 09, 2014
11:00 AM - 12:30 PM EST

PDU Approved
Presented by: Scott Fabel

In this webinar with Scott Fabel, you will receive an overview of the five processes of ITIL Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, and Access Management.

Essential Patterns of Mature Agile Leaders

October 01, 2014
11:00 AM - 12:30 PM EST

PDU Approved
Presented by: Bob Galen

In this webinar, we’ll explore the patterns of mature agile managers and leaders: how they can effectively support, grow, coach, and empower agile teams.

Recorded Webinars

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PDU accredited
USD $29.99
 

PDU accredited
USD $29.99
 

PDU accredited
USD $29.99
 

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Meet the Experts

Jorge Boria
Jorge Boria

Jorge Boria holds a Masters of Engineering in Computer Science from Cornell University. His deep knowledge of Capability Maturity Models serves him as the framework within which he uses his skills as experienced facilitator to lead software organizations through minimal pain change management.. He is a Certified High Maturity SCAMPI Lead Appraiser for SCAMPI A, a Team Leader for SCAMPI B and C, and an Authorized Trainer of the Introduction to the CMMI from the Software Engineering Institute (SEI...
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Bill Curtis
Bill Curtis

Bill Curtis is Senior Vice President and Chief Scientist with Cast Software, a leader in providing technology for measuring and evaluating application software quality. He co-authored the Capability Maturity Model (CMM), the People CMM, and the Business Process MM. Until its acquisition by Borland he was Co-founder and Chief Scientist of TeraQuest, the global leader in providing CMM-based services. He is a former Director of the Software Process Program in the Software Engineering Institute at C...
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Dr. David Zubrow
Dr. David Zubrow

Dr. David Zubrow manages the software measurement and analysis program at Carnegie Mellon's Software Engineering Institute (SEI). Since his arrival at the SEI in 1992, Dr. Zubrow has been a member of the CMMI Product Development Team and the lead developer of the Software Process Maturity Questionnaire. He is authorized by the SEI as an instructor for Implementing Goal-Driven Software Measurement, Introduction to the CMM, and Lead Assessor Training courses. He is also an authorized Lead Assessor...
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Beth Layman
Beth Layman

Beth Layman is a successful performance improvement consultant, facilitator, teacher, and coach with 30 years of experience in commercial, government, aerospace, and software organizations. She is a recognized authority on measurement and model-based process improvement, a published author, and a popular speaker. Beth's consulting credentials are supported by time spent in industry as an individual contributor, change agent and senior executive. Beth is an SEI-Certified SCAMPI Lead Appraiser for...
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Michael West
Michael West

Michael West has over 30 years experience innovating how software and systems are developed and delivered. Mr. West is co-founder of Natural Systems Process Improvement, a consultancy providing expertise in process and performance improvement. Mr. West is author of the 2004 book, "Real Process Improvement Using the CMMI," as well as numerous articles and presentations.
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Patrick O'Toole
Patrick OToole

Pat O'Toole is the Principal Consultant at Process Assessment, Consulting & Training (PACT) where he provides a full range of services to his process improvement clients. Pat is one of the most active CMMI lead appraisers, and has led appraisals spanning all maturity levels, including one of the largest and most complex CMM Level 5 assessment conducted to date. He is an SEI authorized instructor for the "Intro to CMMI" course who has taught this course more than 40 times in 6 countries. Pat is a...
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Neil Potter
Neil Potter

Neil Potter has been working in software design, engineering and process management since 1985. In 1988 Neil was an SEPG manager in a TI software development group, spanning USA, India and England. He has a B.Sc. in Computer Science from the University of Essex in England and Six Sigma Greenbelt certification from the University of Michigan.
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