2013 Program Schedule

In this webinar, we will present a framework for the successful global delivery of IT application services, with an emphasis on how to effectively lead IT teams dispersed across different countries.

In this webinar, you will observe the good, the bad, and the ugly about what happens - or should happen - during negotiations. You will appreciate how negotiating skills dramatically enhance your ability to obtain effective sponsorship and to sustain sponsorship support all the way through to project success. You will learn that everything about a project is negotiable and that a project leader needs to be a skilled negotiator. We will review basic negotiation principles, including how to use the four basic forces in every negotiation.

Regardless of industry, most major companies are becoming technology companies. The successful management of information has become so critical to a company’s goals, that in many ways, now is the age of the CIO. Yet IT executives are besieged by a host of contradictions: bad technology can bring a company to its knees, but corporate boards rarely employ CIOs; CIOs must keep costs down at the very same time that they drive innovation. CIOs are focused on the future, while they are tethered by technology decisions made in the past. These contradictions form what Martha Heller calls The CIO Paradox, a set of conflicting forces that are deeply embedded in governance, staffing, executive expectations, and even corporate culture. Based on in-depth interviews with a wide array of successful CIOs, more than 12 years working closely with the CIO community, Martha’s presentation offers guidance to CIOs on how to attack, reverse, or neutralize the paradoxical elements of the CIO role, and level the playing field for IT’s success.

First Level Resolution (FLR) is a useful statistic in evaluating Service Desk performance. In this webinar, Louis Marchesani will show you how increasing FLR can dramatically reduce the total cost of your support, reduce the cost of lost productivity and create a positive image of your IT department through improved customer/client experiences. You will receive 10 steps for improving your Service Desk’s FLR immediately.

What makes a great project leader? This webinar begins to answer this question by presenting a project management relevant five-rule framework to apply in real life. The speaker will discuss seven principles that guide effective project leaders, and will explore the short-term orientation of leadership, with examples for day-to-day action,as well as the long-term orientation of leadership (for example, how the great project manager must also be a human capital developer and a strategist). As project managers reach more senior levels in the organization, they must become proficient in all of these areas.